Returns, Exchanges & Refunds – GWD Kids

Returns, Exchanges & Refunds

Returns & Exchanges:

We do not offer refunds or exchanges on any purchases as all products are custom made to order.

If the product received by you in a damaged condition or has a manufacturing defect, you have to inform us within 24 hours of receiving the product. Please share a message on +91 9820286882 to e-mail us at sonali@newlinegroup.in, with a photograph of the product as well as the original packaging. Upon approval, we will have the damaged item collected and replace such product or provide store credit for the same.Β 

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Cancellation Policy:

An order can be cancelledΒ only within 24 hoursΒ of placing it.Β 

Please Note: A processing fee of 4% of order value will be deducted from the refund.Β 

Once the order has been given for personalisation or it has been shipped from our office, it CANNOT be cancelled.

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