Returns, Exchanges & Refunds
Returns & Exchanges:
We do not offer refunds or exchanges on any purchases as all products are custom made to order.
If the product received by you in a damaged condition or has a manufacturing defect, you have to inform us within 24 hours of receiving the product. Please share a message on +91 9820286882 to e-mail us at sonali@newlinegroup.in, with a photograph of the product as well as the original packaging. Upon approval, we will have the damaged item collected and replace such product or provide store credit for the same.
Cancellation Policy:
An order can be cancelled only within 24 hours of placing it.
Please Note: A processing fee of 4% of order value will be deducted from the refund.
Once the order has been given for personalisation or it has been shipped from our office, it CANNOT be cancelled.
